consumer arbitration committee

The “Communiqué on Increasing the Monetary Limits in Article 68 of the Law No. 6502 on the Protection of Consumers and Article 6 of the Regulation on Consumer Arbitration Committees” prepared by the Ministry of Trade was published in the Official Gazette dated 20/12/2023 and numbered 32045. According to the Communiqué, the compulsory monetary limits to be complied with in the applications to be made to the consumer arbitration committees were increased by 58.46% (fifty-eight comma forty-six percent), which was determined as the revaluation rate for 2023, to be applied as of 1 January 2024.

For 2024, applications can be made to Provincial or District Consumer Arbitration Committees in consumer disputes with a value below 104,000 (one hundred and four thousand) Turkish Liras.

Applications can be made to the Consumer Arbitration Committee in the place where the consumer’s place of residence is located or where the consumer transaction is made.

If the Consumer Arbitration Committee has not been established in the district where the application can be made, applications can be made to the district governorship of that district. The applications will be recorded in the Consumer Information System without delay by the district governorships and sent to the authorised Consumer Arbitration Committee determined by the Ministry.